Dear patients,
It is our duty, of all of us (medical staff, non-medical staff and patients), to join the authorities’ efforts to prevent the spread of COVID 19 (Coronavirus).
Considering the special situation we are in, we need to take special measures for your safety, but also for our medical and non-medical staff, who is supporting you these days.
In this context, we bring to your attention the Rules for carrying out the medical activity and the additional safety measures established and applied within Smile Experts Dental Clinic, in accordance with Order 828 of 15.05.2020 of the Ministry of Health and the recommendations issued by the Romanian College of Dentists:
RULES FOR CARRYING OUT MEDICAL ACTIVITY
Before you come into the clinic
• Confirmation of the appointment will be made only after the telephone epidemiological triage;
• Front-desk staff will contact you for epidemiological triage;
• Front-desk staff will ask you a set of questions that determine the degree of risk with COVID 19 infection;
• If you are suspected of COVID 19 you will be contacted by your doctor or the doctor you had your appointment with, to establish the next steps (establishing the emergency, timing treatment in order to monitor health and / or referral to the centers authorized by the Public Health Directorates to treat Covid suspects);
• If you are not a suspect of COVID 19 you will be scheduled for treatment;
• Before presenting to the clinic, we recommend that you monitor your body temperature, and if it exceeds 37,3°C , please contact us.
When you arrive at the clinic
• Arrive at the clinic alone, without companions, with the exception of minors or persons with special needs, who are entitled to 1 companion;
• Your temperature will be measured before entering the clinic;
• The value lower than 37.3°C will allow you access to the clinic;
• You will throw the mask and gloves used on the road in a special container;
• You will put your personal belongings in an available plastic bag;
• You will disinfect your hands and you will be provided with a surgical mask that will have to be worn during the entire period spent in the clinic, except for the time of the treatment;
• You will fill in the Declaration on your own responsibility regarding the state of health and the degree of risk with COVID 19;
• Measuring the temperature, the rules of access in the clinic and filling in the Dec-laration on one’s own responsibility are also mandatory for the accompanying.
When entering the clinic
• You will step on the carpet soaked with chlorine-based disinfectant solution and you will apply disposable boots from the automatic dispenser;
• The clinic staff will lead you to the waiting room, where, if needed, you will fill in the necessary documents;
• During the whole period you are in the clinic, please keep a distance of 1.5 – 2m from the other people in the waiting room;
• As long as you are in the clinic, please minimise the contact with all surfaces, the clinic staff will help you in this regard;
• Please use the hand sanitiser available in dispensers whenever you deem it necessary;
In the treatment office
• You will be invited in the office to perform the dental treatment for which you made the appointment;
• Before starting and at the end of treatment, you will perform mouth rinses with an-tiseptic solutions to prevent COVID-19 infection;
• Please wear the face mask both before and after the completion of the treatment;
Before leaving the clinic
• Please use electronic payment by card, phone or watch as much as possible, in-stead of cash payments.
• Please dispose of the protective equipment received only in the dedicated con-tainer. The clinic staff will support you in this regard.